Addison Ash is concerned with maintaining your privacy. All personal information collected by addisonash.com is treated confidentially in accordance with the Privacy Act 1988. Personal information is information which is supplied which can reasonably identify an individual. Addison Ash will collect personal information which you supply us in order to perform a requested service. We collect name, email address, postal address and any other information you supply us with. If you wish to receive up to date information about promotions within Addison Ash regarding specials, new releases etc., we collect your email address. You can remove your name from our email listing at any time by following the instructions at the bottom of your mail, or you could “contact us” and let us know.
The information we collect at Addison Ash will only be used for the original intention it was given. We will not disclose any of your personal information to any third party for marketing purposes or any other purpose. If you wish to review the information you have submitted to Addison Ash we will supply it in accordance with the information privacy principles 6 and 7 of the Privacy Act 1988. You may have questions relating to privacy on our website, please do not hesitate to “contact us”. We will endeavour to help you. Addison Ash does not handle credit card and payment details; these are handled by the agencies involved. Please review their privacy policies for further information.
Addison Ash prides itself on producing garments of excellent quality which will last. However, if upon receiving your garments you are unsatisfied; please contact us with your concern. We will assess the garment and endeavour to find a solution.
If the garment is deemed to be faulty we will happily replace it if we are able.
If we are unable to replace the desired garment, we will issue a refund.
If the garment is an incorrect size or you change your mind, exchanges will be enabled if –
– There is stock available and
– The garment is received within 21 days of dispatch.
– The garment is in its original condition with swing tags attached
– The garment had not been altered or laundered
If the desired size is not available a credit note will be issued. Please observe the sizing chart carefully. If the incorrect size is purchased, the shipping costs of returns will be the responsibility of the customer. Please observe and follow the care instructions contained within the garment carefully, as some of the fabrics and garments are delicate and require specialized care to ensure their longevity.